Terms & Conditions

This website is owned and operated by Healing Flowers (ABN 48 796 386 317) from now on referred to as we, us or our. Using our website, you are acknowledging that you have read, understood and agree, without limitation to be bound by these terms and conditions. We reserve the right to amend, add, modify, delete or make corrections to this website at any time without notice. For this reason, we suggest you review these terms and conditions whenever you use this site.

Terms

Healing Flowers do not intend to treat, diagnose, cure or prevent any disease. Remedies or formulas provided by Healing Flowers in no way replace advice from your qualified medical professional or health care provider.

Intellectual Property and Copyright

All content available on this website including: text, graphics, logos, button icons, images, formulas is the property of Healing Flowers protected by Australian copyright laws.
You may not without the prior written permission of Healing Flowers copy, modify, alter, download, publish, broadcast, distribute, sell or transfer any of the data or content found on this site.

Orders

We reserve the right to refuse or cancel an order for any of the following reasons: limitations on supplies available; problems identified by our credit department; the use of obscene, profane or threatening language in messages to Healing Flowers.
We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.

Back-order Policy

We will attempt at all times to keep stock availability up to date. Items that are currently unavailable will not be able to be ordered online. In the unlikely event you order an item that we don’t have in stock, or if we are unable to completely fulfil your order, then we will contact you to see if there is another way to fulfil your order. In the event that this is not possible a store credit will be held in your favour.

Returns Policy

Healing Flowers promise a high quality service on all levels. Our remedies are made from knowledge and understanding of the healing properties of flowers from around the world. While we take all care to deliver the highest quality product to you, if you receive damaged, faulty or incorrect products, we are happy to replace the goods at no extra charge.
Please choose your items carefully as we do not refund or replace products that have been incorrectly ordered by you or where the information provided to us to ascertain the necessary products has been incomplete or inaccurate.

Privacy Policy

At Healing Flowers the protection of your personal information is highly important. As part of our commitment to good privacy practice we have adopted the National Privacy Principles prescribed by the Privacy Act (Cwth) 1988 (http://www.austlii.edu.au/au/legis/cth/consol_act/pa1988108/ ). This Privacy Policy tells you how we collect, use, distribute and protect your personal information.

Information we collect
In order to provide you with products that will best meet your needs, we may need to collect and use your personal health information. The type of information we may collect and handle normally includes:

  • Identity and contact details
  • Credit card details, billing information
  • Information about your health and/or medical history
  • Information about treatment provided to you
  • Details about your current lifestyle
  • Date of birth and marital status details

Purpose of collection & use of personal information
The purpose for which we collect this information is to assist us:

  • in providing you with further information about products and special deals
  • in seeking your opinion or comments about our products and/or services
  • in carrying out billing and/or debt recovery activities

We will not use your personal information for any purpose which is not related to your dealings with us or for any purpose which you would not reasonably expect us to use the information. 

We will not disclose information about you to anyone else unless the disclosure:

  • is required by law; or
  • is authorised by law (for example, to protect our interest or where we have a duty to the public to disclose that information); or
  • has been consented to by you.

Quality & correction
At all times we strive to ensure that the information we hold about you is accurate, complete and up-to-date. If at any time you believe the personal information that we hold about you is incorrect, incomplete or inaccurate, you should let us know. We will use all reasonable efforts to correct the information.

Website
We only collect personal information from our website if you order products on line. Personal information collected from our website will only be used for the purpose for which you have provided it. By using our website:
1. you agree that if you submit your personal information to us, we may create a data base record about you;
2. you agree that we may contact you with information about products, special offers and updates (unless you have informed us that you do not wish to receive these communications)

Links to other websites

Our website may provide links to websites outside of our site. These linked sites are not under our control and we are not responsible for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of those websites.
You must obtain our written permission to make any hyperlinks with this website.

Complaints Handling

Healing Flowers offers complete customer care. If there is any concern as you interact with us, now and in the future, please contact us on the Contact Details found on the website.